Customers (KYC)

The Customers page lists all customer profiles and is the default landing page after login.

Routes

• /
• /customers

Table Columns

The following columns are available in the customers table:

Column	Field	Notes
Name	name	Displays - if name is undefined
ID Number	id_card_number	Truncated with ellipsis on overflow
Status	status	Profile status (see values below)
Created Date	created_at	Formatted as DD.MM.YYYY - HH:mm
Last Update	last_status_update	Formatted as DD.MM.YYYY - HH:mm; displays - if not set
KYC	risk	Risk-based display (see values below)
AML	aml_status	Shown only when AML is enabled
BioPay	biopay_enabled	Shown only when BioPay is enabled
Video Call Status	video_call_status	Always available but optional in visible columns
Company	company_name	—

Clicking any cell in a row navigates to /profile/:id.

Profile Status Values

CREATED, INCOMPLETE, PENDING_REVIEW, PENDING_APPROVAL, PENDING_UPLOAD, APPROVED, REJECTED, BLACKLISTED, INACTIVE

KYC Column Values

Derived from the risk field:

Risk value	Display label
NORMAL	Approved
HIGH	Pending
VERY_HIGH	Rejected
(other)	Created

AML Column Values

Shown when AML is enabled. Derived from aml_status:

aml_status value	Status label	Title
true	Approved	Low
false	Rejected	High
(null / not set)	Created	Not Checked

BioPay Column Values

Shown when BioPay is enabled. Derived from biopay_enabled:

Value	Display
true	Enabled
false	Disabled

Video Call Status Values

WAITING, MISSED, TALKING, COMPLETE, INCOMPLETE, ESCALATED, BAD QUALITY, DISCONNECTED, APPROVED, REJECTED, CONNECTION ERROR, SUSPICIOUS

Show / Hide Columns

• Click Show/Hide to open the column visibility dialog and select which columns appear in the table.
• Column visibility is persisted in browser LocalStorage.

Search and Filters

Standard Filters

Filter	Description
Search	Free-text search across profiles
Status	Filter by profile status
Created Date	Date range filter on created_at
Last Status Update	Date range filter on last_status_update
Company	Filter by company (visible to superusers only)

Advanced Filters

Filter	Field
Document Type	has_document_type
Nationality	nationality
Expiry Date	expiry_date
Risk	risk (Normal / High / Very High)
Age	age
Video Call Status	video_call_status

Advanced filters are grouped in a collapsible panel. The panel opens automatically when a URL query string contains any advanced filter parameter.

URL State

All active filters and pagination parameters are reflected in the URL query string. Filter state is preserved across page reloads and links are shareable.

Pagination

• Rows per page options: 20, 50, 100 (default: 20).
• Pagination is server-side.

Inline Status Change

A customer's status can be changed directly from the list.

• Changing status to REJECTED or BLACKLISTED opens a dialog requiring a reason. The reason must be more than 10 characters.
• All other status changes are applied immediately without a prompt.

First Login Popup

On first login, if the account uses the standard product, a Getting Started popup appears. This popup can be dismissed or set to not show again.

note

Some columns and actions may only appear if your role has the required permissions. The Company filter is only visible to superusers.