Recorded Video Review
The Recorded Video Review page plays back a recorded Video KYC session and displays associated documents, customer status, and checklist history.
Route
/recordedVideo/:profileID/id/:videoID
Navigation
- Access: Customer Profile > Video Calls > select a completed call with a recorded video file
- Back link: "Back to Customer Profile" navigates to
/profile/:id - Layout: ProfileLayout
Required Permission
- View page: Video Call Agent role
- Select APPROVED or REJECTED status:
approve_reject_video_callpermission required
Page Layout
The page is divided into two columns:
Left column (8/12 width)
- Customer name heading
- Call Status selector
- Video player (renders only when a video file URL is available)
Right column (4/12 width)
- Documents panel header with Customer Status selector
- Uploaded documents list
Full-width row below
- Checklist History expandable section
Call Status
The Call Status selector updates the status of the recorded video call. Available options:
| Value | Name | Label | Selectable |
|---|---|---|---|
| 0 | WAITING | Waiting | No (always disabled) |
| 1 | MISSED | Missed | No (always disabled) |
| 2 | TALKING | Talking | No (always disabled) |
| 3 | COMPLETE | Complete | Yes |
| 4 | INCOMPLETE | Incomplete | Yes |
| 5 | ESCALATED | Escalated | Yes |
| 6 | BAD_QUALITY | Bad Quality | Yes |
| 7 | DISCONNECTED | Disconnected | Yes |
| 8 | APPROVED | Approved | Yes — requires approve_reject_video_call permission |
| 9 | REJECTED | Rejected | Yes — requires approve_reject_video_call permission |
| 10 | CONNECTION_ERROR | Connection Error | Yes |
| 11 | SUSPICIOUS | Suspicious | Yes |
Selecting a status immediately dispatches an update to the backend (updateVideoCall action with the call ID and new status value).
Documents Panel
- Displays documents uploaded for the customer profile, filtered to the video call context.
- Includes a Customer Status selector in the panel header.
Checklist History
- Displayed in an expandable section below the main two-column layout.
- Expanded by default.
- Shows checklist history entries associated with the call.