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Video Call Verification

Video Call Verification​

Overview​

You join a live video call to complete verification with a remote agent.

User Journey (Step-by-step)​

Route: /call​

Call start screen

What you see:

  • A start screen prompting you to begin a call.

What you do:

  • Tap Call to start.

What happens next:

  • You are taken into the live call experience.

Live call screen

What you see:

  • The other participant's video (or a waiting screen until they join).
  • Your own camera preview.
  • Controls for microphone, camera switch, and ending the call.

What you do:

  • Wait for the other participant to join.
  • Use controls as needed:
    • Toggle your microphone
    • Switch camera (may require confirmation)
    • End the call when finished

What happens next:

  • When the call ends, you either go to the Call Completion screen or stay on the call screen with a status.

Route: /call-complete (conditional)​

Call complete screen

What you see:

  • A message that the call is completed.
  • A Continue button.

What you do:

  • Tap Continue.

What happens next:

  • You are redirected to the business return link.

Entry Conditions​

  • Your verification journey requires a video call.

Exit Conditions​

  • Approved or completed call — you go to the Call Completion screen, then to the business return link.
  • Other end states — you stay on the call screen with a status indicator.

Branches​

  • Call not answered within a timeout:
    • The call ends and you remain in the call journey with an error or status.
  • The other participant ends the call:
    • You go to the Call Completion screen if approved, otherwise the call screen shows a status.
  • You end the call manually:
    • If approved, you go to Call Completion; otherwise the call screen shows a status.